All activities registered with the Scheme are subject to monitoring. Registered activities will be assessed in relation to our Code of Considerate Practice and scored by an independent Monitor. Non-conformance with the Code will need to be addressed by the registered activity to ensure they meet the expectations of the Code.
1.1 Scope
This procedure sets out the process for the review, evaluation and determination of potential Non-Conformances by a Registered Activity, however identified or reported to The Considerate Constructors Scheme (“CCS” or the “Scheme”).
1.2 Purpose
The purpose of this procedure is to ensure the fair review and evaluation of potential Non-Conformances with any requirement of the Code of Considerate Practice (the “Code”) to determine an appropriate outcome; and to communicate clearly the results and proposed action relating to any confirmed Non-Conformance in accordance with the Scheme’s Terms and Conditions to the Registered Activity.
1.3 Definitions
1.3.1 Logo usage guidelines
The Scheme’s Logo Usage Guidelines as may be updated from time to time and which can be found on the Registered Activity’s Insights Dashboard.
1.3.2 Code of considerate practice (or the Code)
The Scheme’s Code of Considerate Practice as may be updated from time to time and which can be found on the Website.
1.3.3 CCS (or the Scheme)
As defined in paragraph 1.1.
1.3.4 Final report
The report prepared in accordance with paragraph 1.6 of this procedure.
1.3.5 Monitor
As defined in the Terms and Conditions.
1.3.6 Monitoring report
The report prepared by the Monitor following a visit to a Registered Organisation or a Registered Site.
1.3.7 Non-Conformance
Any breach of the Code of Considerate Practice, the Terms and Conditions and/or an operational or ethical breach relating to the Code’s broader objectives, including:
- A failure to conform with the Code
- Use of our name or logos contrary to the Registration Agreement or Logo Usage Guidelines
- Failure to remedy or deal with serious complaints and/or
- Material failure to comply with relevant legislation (i.e. beyond an administrative breach).
1.3.8 Public support team
The Scheme’s Public Support Team to whom members of the public or any other person or entity may report a potential Non-Conformance.
1.3.9 Registered Activity
Any Registered Organisation or a Registered Site that is registered with the Scheme and bound by the Code of Considerate Practice.
1.3.10 Registered organisation
Any organisation that has a Registration Agreement with the Scheme and which has agreed to be bound by the Code of Considerate Practice.
1.3.11 Registered site
Any construction site or project that is registered with the Scheme and which has agreed to be bound by the Code of Considerate Practice.
1.3.12. Registration agreement
The agreement between the Scheme and the Registered Activity for the purpose of being a member of the Scheme.
1.3.13 Terms and Conditions
The Scheme’s Terms and Conditions as may be updated from time to time and which can be found on the Website.
1.3.14 Website
https://www.considerateconstructors.com
1.4 Identification of potential non-conformance
A potential Non-Conformance may be identified by any means including, without limitation, by a Monitor and confirmed in a Monitoring Report, or may be reported to the Scheme by the public, anyone operating or working in the construction industry, construction industry clients, building occupiers and/or users, regulators etc. The Scheme may receive complaints directly (via emails and other electronic media or telephone calls), or indirectly from press reports or court report for example.
1.5 Review, evaluation and confirmation of identified potential non-conformance
Monitoring - where a non-confirming section or overall score is confirmed by a Monitor during a monitoring visit this shall be documented in the Monitoring Report.
Concern raised with the Scheme’s Public Support Helpline – a potential Non-Conformance may be raised as a concern with the Public Support Team. Depending on the nature of the complaint and its severity, we may allocate an experienced Scheme Monitor to assess the concern raised.
1.6 Findings reporting
Upon receiving the Monitoring Report the Registered Activity has 20 working days to question findings on the basis of fact only. All questions shall be reviewed and responded to within a further 10 working days with one of the following outcomes:
- If the Scheme identifies inaccuracies in the content or scoring of the report these are amended and the report reissued
- If the report is deemed accurate you will receive a written explanation of the rationale for your score
- In exceptional cases, we may offer a visit from a different Monitor and a revised report free of charge.
1.7 Corrective Action for confirmed non-conformance
A Corrective Action Plan (CAP) template will be made available with the Monitoring Report to help the Registered Activity prepare its proposed actions to address the items of non-conformance raised. A Corrective Action Planning – Guidance for Registered Activities is available on the Registered Activity’s Insights Dashboard. It explains the principles of corrective action planning and some key points to consider when preparing the action plan. This is a useful aide which can be used alongside evidence to demonstrate closure of identified non-conformance when the Monitor reviews this.
1.8 Non-conformance Follow Up
A follow up desktop review or site visit is offered to the Registered Activity to be conducted within approximately 12 weeks of the Monitoring Report being issued. The purpose of the follow up is for the Monitor to verify that corrective actions have been taken, to confirm conformance with the Code of Considerate Practice and to give the Registered Activity the opportunity to achieve a better score.
Modifications
We may from time to time make changes to this procedure. Any changes will be published on this website and will be effective as of the date of publication.