Benefits and Support
BENEFITS AND SUPPORT FOR CLIENT PARTNERS
Construction Clients are critical in raising industry standards and in building trust across the communities impacted by their construction activity.
Clients of construction projects, where the principal contractor is registered with the Scheme, are part of the Scheme’s community. This means that as the client, you may be able to receive the reports that our Scheme Monitors produce after they have visited the construction site.
These reports give you information on how the site is conforming to the Code of Considerate Practice in its three areas:
- Respecting the community
- Protecting the environment
- Caring for the workforce.
We help construction clients to be leaders in their sector
If you would like to have greater insight over your project(s) performance, you can join the Scheme as a Client Partner.
Through our free Client Partnership programme, we help construction clients have visibility of their construction projects’ performance. This can support you in key challenges such as managing risk, improving relations with local communities and protecting the environment.
We believe a concerted focus on these areas leads to improved outcomes for everyone, and supports construction clients to meet social value and sustainability targets, drive efficiency, deliver on their values and maintain a competitive edge.
Becoming a Client Partner
As a Client Partner, you commit to registering all of your relevant construction projects with the Scheme and receive access to their performance data.
As a client, this will help you by:
- Tracking your projects’ performance with the Scheme and helping you to make more informed decisions
- Supporting your organisation’s work around social value, community engagement and environmental considerations
- Providing a channel for the public to raise any concerns they may have about your construction activity through the Scheme’s Public Support team
- Providing a leadership community of like-minded clients that share best practice, learn and network together
- Creating a culture of respect and diligence on your sites
- Improving the knowledge of you and your team with learning tools and resources
- Recognising those excelling in being a considerate constructor, which raises standards across the construction industry.
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Monitoring
Monitoring provides you with objective, third-party observations that can help performance on site, aid future decision making and help manage risk.
All construction activities registered with the Scheme are subject to monitoring visits. The independent Monitor will observe if and how a site is conforming to the Code and provide feedback on how to make improvements.
As a Client Partner you can access Monitor visit data via the Insights Dashboard, where all reports are visible in one place.
Enhanced monitoring
Client Partners can opt for enhanced monitoring.
Clients with sensitive sites, or those who wish to drive higher standards across their portfolio, can also opt for enhanced monitoring. This can be agreed to directly with the Scheme or specified within client tenders/contracts.
Insights Dashboard
The Insights Dashboard allows you to access all Scheme-relevant data about your construction projects. Along with Monitoring reports across your portfolio you will be able to see public complaints data, have visibility on upcoming Monitor visits and be enabled to benchmark performance.
The Dashboard has anonymised data from across the whole of the UK and Ireland, offering real-life averages that you can use to gauge the performance of your sites and highlight areas that require improvement.
Public Support
By having a dedicated Public Support team we offer the public a way to raise their concerns, or provide feedback about construction activity.
Each month we support hundreds of members of the public who have raised concerns or provided feedback about Scheme-registered activity.
We liaise with Scheme-registered construction activity on behalf of the public to address their concern and, where possible, resolve the issue.
All concerns and feedback about your construction activities will be available to view on the Insights Dashboard.
Online Free Resource: Best Practice Hub
With around 30,000 users, the Scheme’s Best Practice Hub is a comprehensive resource that offers contractors, clients and suppliers practical resources, e-learning modules and case studies on how construction activity can raise its standards in the areas of the Code.
It includes real-life examples of the Code being applied on sites effectively and efficiently, and outlines initiatives that are already in place or are being developed, so that everyone can stay up to date with the latest best practice recommendations.
Leadership and Recognition
Being a Client Partner means that your organisation is displayed on our website and online Construction Map. As well as a public acknowledgement of your involvement with the Scheme, you will receive a logo to use on corporate websites and materials.
Organisations who have been a partner for five years or more will receive a certificate noting their commitment to improving standards and building trust.
You will also be invited to participate in our Client Leadership Group where industry leaders come together to discuss industry challenges and potential resolutions with an aim to further drive-up standards and build public trust.
Registered sites are also eligible to be considered for the Scheme’s annual national Leading Lights Awards, which recognise those that have gone the extra mile to make a positive impact.
Account management
We have dedicated account management for all Partners, providing support when you need it.
We will help you to get the most out of the Scheme, from support to stipulate the Scheme in your tenders and contracts, to guidance on how the Insights Dashboard and Best Practice Hub can help you.
Networking and peer learning opportunities with clients and contractors
We have over 130 Contractor Partners and Client Partners. Our in-person bi-annual Partner meetings bring everyone together and provide a great opportunity for you to network, understand considerate practice and facilitate peer learning. Our webinars and newsletters also keep you up to date on developments with the Scheme.
Building a Safer Future
Our sister scheme, Building a Safer Future, was established to help duty holders put people’s safety first. It is underpinned by the Building a Safer Future Charter, which was established to promote safety for all those living and working in the built environment.
Recommended for tier one contractors, the Champion Assessment helps organisations to identify potential issues and develop plans to improve and advance their approach to leadership and culture in relation to building safety.
Clients of construction projects can become a Registered Signatory of Building a Safer Future to demonstrate their commitment to supporting the principles of the Charter and putting safety first.
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Our newsletter brings you updates from across our business, answers to common questions, industry insights and real-world examples of the Code of Considerate Practice in action.